Help center

Support docs for scanning, team workflow, billing, and exports.

Use this page as the operational reference for daily Veriqo usage, plan decisions, and troubleshooting paths.

Quick links

Getting started

How does scanning work?

Paste a listing description, optionally upload images, and submit. Veriqo checks for compliance signals and returns a corrected draft plus notes.

What should I set up first?

Start with onboarding, then confirm brokerage profile and compliance state in settings before inviting team agents.

Where do I review prior scan results?

Use scan history to review saved corrections and open full scan details when you need an audit trail.

Plans and billing

What happens when free scans run out?

Free plans have a limited lifetime quota. Once exhausted, upgrade from pricing or billing to continue scanning.

Which plans include team tools?

Team and Pro include shared dashboard access, owner alerts, and broader collaboration controls. Solo is designed for a single producer workflow.

Where do I manage plan changes and invoices?

Brokers can open Billing to access the Stripe customer portal for upgrades, payment methods, invoices, and subscription controls.

Exports and reporting

Can I export data?

Yes. In Settings -> Data and legal, you can export account data as JSON and scan history as CSV.

Where is invoice PDF download?

On the Billing page, each invoice card includes a Download PDF action when Stripe provides a PDF URL.

How does reporting scale over time?

Reports condense older daily activity into weekly buckets plus recent daily points, keeping charts readable as history grows.

Team and access

Can I invite a team?

Yes. Use Dashboard or Team controls to invite agents, assign roles, and monitor accepted vs pending invites.

Why can't an agent send invites?

Agent role is view-only for team operations. Only broker or admin roles can invite, remove, or adjust participant roles.

How do I know what access my plan includes?

Dashboard and Reports show plan access snapshots so you can see active tier status and feature availability at a glance.

Need a human response?

Submit a support ticket with account email, workspace context, and urgency so the team can route your request quickly.